Terms of Service

These Terms of Service govern your use of the website located at https://getnori.ai, the Nori desktop and mobile applications, any browser extensions, integrations, and any related services and AI features (collectively, the "Services") provided by Nori (represented by M. S. B) ("Nori", "we", "us").

By accessing or using the Services, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing the Services.

If you access or use the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms of Service. In that case, references to "you" and "your" refer to that entity. You must be at least 18 years old to use the Services.

We reserve the right to review and amend any of these Terms of Service at our sole discretion. When we do so, we will update the "last updated" date below. Any changes to these Terms of Service will take effect immediately from the date of publication, and your continued use of the Services after that date will constitute your acceptance of the updated Terms.

These Terms of Service were last updated on November 17, 2025.

Use of Nori and Accounts

To use parts of the Services, you may need to create an account and provide certain information. You agree to:

  • provide accurate, current and complete information;
  • keep your login credentials confidential and secure; and
  • notify us promptly of any unauthorized use of your account or any other breach of security.

You are responsible for all activities that occur under your account, whether or not you authorized them.

Company Authorization & Connected Accounts

Nori connects to third-party services such as your email, calendar, task managers and other tools in order to provide AI-powered assistance.

By connecting any third-party account (including, without limitation, work email, work calendar, or collaboration tools), you:

  • represent and warrant that you have obtained all necessary rights, consents and permissions from your employer or any other relevant organization to connect those accounts to Nori and to allow Nori to access, read, process and act on that data as described in these Terms and in our Privacy Policy;
  • acknowledge that Nori will access and process the contents and metadata of those connected accounts (such as emails, calendar events and contacts) in order to provide the Services; and
  • remain solely responsible for ensuring that your use of Nori complies with your internal company policies, employment agreement, confidentiality obligations and any applicable laws or regulations.

We do not verify whether you have such authorization, and we are not responsible if your use of the Services violates any agreement or policy between you and your employer or any third party.

You are responsible for confirming that you have obtained any required approvals or permissions before connecting work accounts or using Nori in a professional context.

Data Use

Your privacy and your data are core to how Nori operates.

  • Ownership. You retain all rights, title and interest in and to your data, including emails, calendar information, documents, messages, prompts and any other content or information you provide to or through the Services ("User Content"), subject to the limited license granted to us below.
  • Limited license to operate the Services. You grant Nori a non-exclusive, worldwide, royalty-free license to host, store, process, transmit and otherwise use your User Content solely as necessary to:
    • operate, maintain, secure and improve the Services;
    • provide support and troubleshoot issues; and
    • comply with law, enforce these Terms and protect the rights, property and safety of Nori, our users and the public.

We may use aggregated and/or anonymized information (in a form that does not identify you or any individual) for analytics, statistics and service improvement.

Your User Content will be handled in accordance with our Privacy Policy, which forms part of these Terms of Service.

AI Features, Outputs and Responsibility

Nori uses artificial intelligence and automation to generate content and to perform or propose actions (such as drafting emails, suggesting replies, preparing summaries, generating tasks, proposing meeting times or interacting with integrated tools, among other use cases) ("AI Features", "Outputs" and "Actions").

You understand and agree that:

  • Outputs may be inaccurate or incomplete. AI systems can make mistakes, omit information, misinterpret context or generate content that is incorrect, misleading or inappropriate. Outputs may not reflect up-to-date information.
  • No professional advice. Outputs are for general informational and productivity purposes only and do not constitute legal, financial, medical, tax or any other professional advice. You must obtain advice from a qualified professional before acting on any matter that could have legal, financial, medical or other significant consequences.
  • Human review required. You are responsible for carefully reviewing all Outputs and any Actions that Nori proposes or performs on your behalf (including, without limitation, emails sent, messages posted, calendar changes, file edits and task updates) before relying on them or allowing them to take effect, to the extent technically possible. You should not rely on Outputs as a sole source of truth.
  • Your responsibility for Actions. Any Actions that the Services perform through your connected accounts are performed under your authorization and on your behalf. You remain solely responsible for the content of any communication sent, for any commitments made, and for any changes to your data, systems or relationships that result from such Actions.

To the maximum extent permitted by law, Nori will not be liable for, and does not indemnify you for, any loss, damage or claim arising out of or in connection with:

  • any inaccuracies, errors or omissions in Outputs; or
  • any Actions performed or not performed by the Services based on those Outputs or based on your instructions or configurations.

Limitations of Use

By using the Services, you warrant on behalf of yourself, your users and other parties you represent that you will not:

  • modify, copy, prepare derivative works of, decompile, or reverse engineer any materials or software contained in or provided through the Services;
  • remove any copyright or other proprietary notices from any materials or software in the Services;
  • transfer the materials to another person or "mirror" the materials on any other server except as permitted by these Terms;
  • knowingly or negligently use the Services in a way that abuses or disrupts our networks or any other service Nori provides;
  • use the Services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
  • use the Services in violation of any applicable laws or regulations;
  • use the Services in conjunction with sending unauthorized advertising or spam;
  • harvest, collect, or gather user data without the user's consent; or
  • use the Services in such a way that may infringe the privacy, intellectual property rights or other rights of third parties.

You must also comply with our Acceptable Use Policy (as updated from time to time), which is incorporated by reference into these Terms of Service.

Third-Party Services and Integrations

The Services may depend on or interact with third-party products and services, including email providers, calendar systems, productivity tools, communication platforms and AI model providers ("Third-Party Services").

  • Your use of any Third-Party Services is subject to the separate terms and privacy policies of those providers, which we do not control.
  • We do not endorse, and are not responsible or liable for, any Third-Party Services, their acts or omissions, or their handling of your data.
  • We may enable or disable integrations with particular Third-Party Services at any time, and we are not responsible for any interruption or change in those services.

Intellectual Property

Except for User Content, all intellectual property in the Services, including all materials, software, text, graphics, logos, trademarks, designs and underlying technology, is owned by or licensed to Nori and is protected by applicable copyright, trademark and other laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal use in accordance with these Terms of Service.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these Terms of Service, and may be terminated by Nori at any time.

User-Generated Content

You retain your intellectual property ownership rights over your User Content.

To enable us to provide the Services, you grant us the limited license described above under Data Use. We will not claim ownership of your User Content.

Unless you give us separate, explicit consent, we will not use your User Content (such as emails, calendar entries, internal documents or messages) for marketing purposes or to publicly promote the Services, and we will not use it to train foundation models.

You give us permission to use your username, display name, logo and other identifying information associated with your account in a manner consistent with your privacy preferences and our Privacy Policy, for example to display who requested an Action or who owns a workspace.

Liability

The Services and all materials, information, AI Features and Outputs provided through the Services are provided on an "as is" and "as available" basis.

To the extent permitted by law, Nori makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation:

  • implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement of intellectual property or other violation of rights; and
  • any warranty that the Services or Outputs will be accurate, reliable, error-free, secure, uninterrupted, or free of harmful components.

In no event shall Nori (represented by M. S. B) or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use the Services, any Outputs, any Actions performed by the Services, or any materials on the Services, even if Nori or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, "consequential loss" includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

To the maximum extent permitted by law, Nori's total aggregate liability arising out of or in connection with the Services or these Terms of Service, whether in contract, tort (including negligence) or otherwise, shall be limited to the greater of (i) EUR 100 and (ii) the total amount you paid to us for the Services during the three (3) months immediately preceding the event giving rise to the claim.

No indemnity for AI errors. Without limiting the foregoing, we do not provide any indemnity, defense or hold-harmless obligation for any claim, loss or damage arising from or related to:

  • any Outputs generated by the AI Features; or
  • any Actions taken or not taken by you or by the Services based on those Outputs or based on your instructions or configurations.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Accuracy of Materials and Outputs

The materials appearing on or through the Services, including any articles, guides, documentation, examples and Outputs from AI Features, are not comprehensive and are for general information and productivity purposes only.

Nori does not warrant or make any representations concerning the accuracy, likely results or reliability of the use of the materials or Outputs on the Services, or otherwise relating to such materials or on any resources linked to the Services. You are responsible for independently verifying any information before relying on it.

Links

The Services may contain links to third-party websites or resources. Nori has not reviewed all of the sites linked to the Services and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Nori of the site. Use of any such linked site is at your own risk and you should make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use the Services and terminate these Terms of Service, in whole or in part, immediately upon notice to you if:

  • you breach these Terms of Service or any other policy referenced in them;
  • we are required to do so by law or by a court or governmental authority; or
  • we decide to discontinue the Services.

Upon termination, your right to access and use the Services will cease immediately. Certain provisions of these Terms, by their nature, will continue to apply after termination (including, without limitation, provisions relating to intellectual property, data use, liability and governing law).

Severance

If any term of these Terms of Service is held to be wholly or partially void, invalid or unenforceable, that term will be severed to the extent that it is void, invalid or unenforceable. The remainder of these Terms of Service will continue in full force and effect.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain, without regard to its conflict of laws principles. You irrevocably submit to the exclusive jurisdiction of the courts located in Barcelona, Spain, in relation to any dispute arising out of or in connection with these Terms of Service or the Services.